Terms & Conditions

Product Availability

All items displayed by SpicyCandy.co.uk are subject to availability. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the online shop at the earliest opportunity.

Pricing Policy

All prices shown within the SpicyCandy online shop are in British Pounds and are inclusive of VAT.

All pricing subject to change. For all prices, products and offers, SpicyCandy reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

The purchaser shall not be entitled to make any deductions from the price in respect of any set-of or counter claim unless both the validity and the amount thereof have been admitted by the seller in writing.

We endeavour to present the most recent, accurate, and reliable information on our online shop at all times. However, there may be occasions when some of our featured items are selected in limited quantities and, because of their limited availability; these items may not always be available. Once an item is sold out we may not be able to replenish the stock. Should you have any questions concerning the availability of a particular item on our site, please email us on

Purchasing/Delivery

An acknowledgement of your order will be sent by e-mail. We also aim to dispatch all orders within two working days subject to credit clearance, address verification and availability of items. Please note that you must supply us with a valid email address in your order to receive your electronic order confirmation. 

Cancellation Policy

Please contact us immediately through the contact form if you'd like to cancel your order.

If the order is cancelled within hours of placement and has not yet been processed a full refund will be given.

If the order was shipped we are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund less the shipping cost to the amount of 5 Pounds.

The goods should be returned unworn, all labels intact and all garments should be in a proper resaleable condition and are required to be returned within 14 days of receipt.

Goods can be returned to the following address :

SpicyCandy

32 Merkland Lane,

Aberdeen, Scotland, UK.

Please note : You must contact us via email at return form  BEFORE returning any items. All items returned without contacting us will NOT be eligible for exchange or refund .

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility (if not stated otherwise) and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Payment

Payment can be made securely online by Visa, Master Card or PayPal account. The credit card that is being used must be yours. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our online shop you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.If the billing details for your order are the same as your delivery address details, by placing an order on the online shop you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

The Website

Given the unpredictability of technology and the online environment, SpicyCandy make no promise that our online shop will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the online shop is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our online shop is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our online shop, withdraw any part of our site or to update product information at any time if we consider it necessary.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our online shop, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the online shop.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this online shop. We may terminate your use of the online shop immediately if we consider that you have breached these terms and conditions.

General

We may change or modify these terms and conditions at any time, and your continued use of this online shop following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the online shop.

Comments and Suggestions

We welcome any comments and suggestions about our products and services. Please email us on shop@spicycandy.co.uk so we can monitor and improve our services and content on our online shop.